Privacy Policy

Talvenor Pty Ltd ("Talvenor", "we", "our", or "us") respects the privacy of individuals and organisations engaging with our office supplies and related services in Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to interactions via our website, customer communications, and offline arrangements such as invoiced accounts and deliveries.

Information we collect. We may collect details such as names, business contact information, delivery addresses, purchase history, invoice references, and communications with our team. For website usage, we may collect device and browsing data, including pages viewed and interaction patterns, using cookies and similar technologies. Payment information may be processed by trusted payment providers; we typically retain only references necessary for reconciliation.

How we use information. We use personal information to fulfill orders, provide customer support, manage accounts, process payments, deliver marketing communications where permitted, improve our catalog and website, and comply with legal obligations. When sending updates, we include straightforward unsubscribe options. For service quality, we may analyse aggregated trends that help refine stock levels, shipping methods, and product recommendations.

Sharing and disclosure. We may share information with logistics partners, payment processors, IT and cloud service providers, and professional advisers, but only to the extent required to deliver or support our services. Where services are provided from outside Australia, we take reasonable steps to ensure appropriate safeguards are in place. We may disclose information if required by law, to protect our rights, or to investigate suspected misuse.

Cookies and analytics. Our website uses cookies and comparable tools to remember preferences, measure traffic, and understand content effectiveness. You can manage browser settings to limit certain cookies. Essential cookies that maintain site functionality may remain active to ensure the website operates as expected.

Data security and retention. We implement administrative, technical, and physical measures designed to protect information against unauthorised access, alteration, or loss. Retention periods depend on legal requirements and business needs, after which information is securely deleted or de-identified.

Access and correction. You may request access to personal information we hold or ask for corrections if details are inaccurate, out of date, incomplete, or misleading. We will respond within a reasonable timeframe and may request verification to protect confidentiality.

Third-party links. Our website may include links to internal sections such as Legal and Contacts. External platforms used for social channels operate under their own privacy practices. We recommend reviewing policies available on those platforms.

Children. Our products and website are directed to business users and general consumers. We encourage guardians to guide younger users when accessing online content.

Updates to this Policy. We may update this Privacy Policy periodically to reflect operational or regulatory changes. The revised version will carry an updated effective date. Continued use of our website and services following updates indicates acknowledgment of the changes.

Contact us. For privacy requests or questions, please write to Talvenor Pty Ltd, Level 3, 14 Kent Street, Sydney NSW 2000, or email Talvenor@outlook.com. You may also call + (61) 28 374-65-90. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner for guidance on lodging a complaint.