Legal — Talvenor Pty Ltd
Terms, consumer rights, privacy, copyright and complaint procedures for purchases in Australia.
Company & legal identity
- Trading name: Talvenor
- Legal entity: Talvenor Pty Ltd
- ABN: 27 123 456 789
- Registered office: Level 3, 14 Kent Street, Sydney NSW 2000
- Phone: + (61) 28 374-65-90 • Email: Talvenor@outlook.com
This page sets out the terms under which we supply goods and services to customers in Australia and explains statutory rights under the Australian Consumer Law (ACL).
Australian Consumer Law & Returns
Under the ACL, consumers have guarantees that cannot be excluded including that goods are of acceptable quality, match descriptions and are fit for any disclosed purpose. If goods fail to meet a consumer guarantee, you are entitled to a repair, replacement or refund depending on the nature of the failure.
For faulty goods, please use our complaints form below. For change-of-mind returns, see our Returns Policy (subject to restocking fees where applicable).
Key timeframes
| Issue | Typical response |
|---|---|
| Fault report acknowledgement | Within 2 business days |
| Assessment and remedy | Up to 10 business days |
| Refund processing | 3–7 business days after approval |
Privacy & Data Handling
We process personal information to supply goods and services, manage orders, and comply with legal obligations. For details on data collected, retention periods and disclosure, see our full Privacy Policy.
Access and correction
You can request access or correction to your personal data by contacting us via Contacts. We will respond in accordance with the Privacy Act 1988 (Cth).
Copyright, IP and Brand
All content on this site (text, images, logos) is owned or licensed by Talvenor. You may not reproduce, distribute or create derivative works without express written permission.
To report alleged infringements, provide a written notice including identification of the material, contact details and a statement that you are authorised to act. We will respond promptly and may remove content if required.
Legal Officer
Complaints & Dispute Resolution
We aim to resolve disputes quickly and fairly. If you have a complaint, please submit details using the form. If unresolved, you may refer certain matters to the Australian Competition and Consumer Commission (ACCC) or state-based consumer protection agencies.
- ACCC: accc.gov.au
- NSW Fair Trading: fairtrading.nsw.gov.au
Submit a complaint
Policies & Documents
Quick links
If you require copies of our terms, warranty statements or privacy information in another format, contact us via Contacts.